HAVE QUESTIONS THAT NEED ANSWERING?

Please note there may be some delays to delivery times due to the COVID-19 pandemic. Please expect delays in delivery of between 1 to 3 business days on top of the listed timeframes. 

Are there minimum order requirements?

No, we don’t have any minimum order requirements, however, shipping rates do apply for smaller quantity orders.

What are the shipping costs?

We ship Worldwide.

We charge a flat rate of $14.99 for express shipping within Australia, however, free express shipping is provided on all orders over $100 within Australia.

For international orders, shipping rates will be calculated at checkout, once the suitable shipping option has been selected. Please note that for international orders the customer will be responsible for any customs or import taxes incurred after shipping.

How long will delivery take?

Your order will be processed and dispatched within 1-2 business days.

Your items will then be sent by Australia Post express post.

Delivery to Australian metro regions is 1-2 business days.

Delivery to regional areas outside the express post network, typically takes 2-5 business days.

Please note Australia Post does not operate on weekends and public holidays.

You will be sent a unique tracking number to track your parcel, once your item has been dispatched.

Do I receive an invoice for my order?

As soon as we receive your order, we will send you a confirmation email. When your order has been dispatched, you will receive another email to confirm that your order has been shipped.

Which payment methods are accepted?

At present we accept PayPal, Visa, MasterCard, AMEX and AfterPay. All prices on the Dahlia Rose website are in AUD.

How secure is shopping in the Online Shop? Is my data protected?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

STILL HAVE A QUESTION?

If you want more information about our products. Please contact us, we will be happy to assist you.

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